Makailah Miller

About Me
I am currently a Health Services Management major at the Richard M. Fairbanks School of Public Health. I am primarily interested in both human resources and operations management. I enjoy the process of managing, onboarding, and supporting the performance elevation and experience of employees, and optimizing workflow through discovering new ways of efficiency.
Why Health Services Management?
I have chosen to study Health Services Management because I aspire to further develop my management experience within the field of healthcare. I feel having the opportunity to manage a hospital, healthcare facility, or physician practice is an amazing way to contribute to high quality patient care without providing clinical care. I also have a strong interest in Human Resources Management as well. It is important for not only the patient to feel supported, but the clinical staff providing the care as well. In the beginning, I thought clinical care was the only way I could make a difference in the lives of patients, but health care managers also play a significant role within the healthcare industry as well.
Resume
Indiana University, Indianapolis
B.S. Health Services Management
2022 - Present
Retail Supervisor, Bath & Body Works LLC
Indianapolis, IN
February 2025 - Present
Retail Keyholder, Bath & Body Works LLC
Indianapolis, IN
October 2023 - February 2025
Retail Sales Associate, Bath & Body Works
Indianapolis, IN
August 2021 - October 2023
Experience
Proficiency& Skills
Proficient in Kronos scheduling platform
Proficient in Excel
Proficient in Microsoft Word
Effective Team Leadership and Delegation abilities
Education

Navigation
Contributes to talent hiring experience through the process of onboarding new associates, posting and managing job listings, and resolving scheduling gaps.
Timeline
January 2026 - April 2026
Capstone/Internship
ICAADA Credentialing Intern at Mental Health America of Indiana. ICAADA contributes to my knowledge of the behavioral therapy licensure process, marketing strategy, and data analyzation through the usage of Microsoft Excel.
February 2025 - Present
Retail Supervisor
August 2021 - October 2023
Sales Associate
Hired at Bath & Body Works LLC as a core associate and gained selling experience through providing basic customer service functions.
October 2023 - February 2025
Retail Keyholder
Contributed to organizational strategy and shopkeeping experience through performing opening and closing procedures and maintaining organized freight structures.
2023 - Present
Major/Field of Study Change
Made the decision to switch field of study and become a Health Services Management major due to interest in operations and healthcare facility management.
August 2022 - Present
College
Began university career at Indiana University of Indianapolis (Previously IUPUI) as a Medical Imaging Technology major at the IU School of Medicine.